Refund & Cancellation Policy

Last Updated: June 1, 2026

This policy is designed to provide the highest level of financial transparency and clarity to our clients and to explain the procedures followed in case a student wishes to cancel services or request a refund.

First: Administrative and Consultancy Service Fees

Non-Refundable Initial Fees

The initial fees paid by the student at the start of the application process are considered administrative and operational fees. These fees cover document review, official and urgent translations, consultation, and official university application submissions. These fees are strictly non-refundable once work on the student's file has started and university applications have been submitted.

Refund Exception for Administrative Fees

The student is eligible for a refund of administrative fees only in one case: if Arabian Educational LLC completely fails to secure the agreed-upon academic admission stated in the contract, due solely to reasons attributable to the company.

Second: University Tuition Fees

  • Any tuition fees, semester fees, or accommodation fees paid directly to universities or through the company are subject entirely to the refund and withdrawal policies of the respective university.
  • Arabian Educational LLC bears no responsibility for refunding or compensating any amounts transferred to partner universities in case the student decides to withdraw or cancel after receiving admission.

Third: Non-Refundable Cases Due to Student Actions

The student is not eligible for any refund in the following cases:

  1. If admission is rejected due to false, forged, or inaccurate documents, or due to lack of academic eligibility.
  2. If the student voluntarily cancels the application after the admission process has already started or after issuance of the admission letter or invitation.
  3. If the student's visa application is rejected by the embassy or authorities due to personal, legal, or security-related reasons.

Fourth: Refund Request Procedure

To submit an official refund request, please follow these steps:

  1. Send a formal written request to the official email info@arabianedu.com with the subject line "Refund Request – Student Name".
  2. Attach a copy of the payment receipts, and a detailed explanation of the request.
  3. The finance department will review the request and respond within 10 business days from the date of receipt.
  4. If approved, the refund will be processed within 14 business days via the original payment method or approved bank transfer.
WhatsAppContact us